FAQ

You can find our YouTube channel here! This includes a demonstration and a variety of ‘how to’ guides for you to go through at your own pace.

We can also arrange a full demonstration with one of our product experts to discuss your needs in greater detail and provide a comprehensive look at all the features we can offer you and your business. 

After filling in your paperwork with us we aim to have you up and running within a couple of weeks*. We have managed to get some of our customers up and running on the same day!

*based on current workload and schedules

Yes, we will set everything up for you and configure it for the way your business works; you won’t be left on your own to get it all working….we’ll take care of everything for you!

We’ll provide as much training as you need to get everyone who’s going to be using the system up to speed.

Our software is designed to be simple to use and easy for any computer user. We have lots of automation to make the day to day running of your business much easier; your staff can get on with what they do best and not worry about having to knowing how the software works!

We connect to the Avery Berkel Extra Scales; if you aren’t sure which model you have then just check if it has a touchscreen display…if it has then we are good to go and can connect to it!

Our support team is waiting for you to contact them to help you solve a problem or to give you advice and best practices when using the software. We have dedicated support infrastructure to ensure your call is handled as quickly as possible. Our service level agreement ensures that you can see how fast we will respond to you and solve your problem. After your call is logged with us we will triage it and prioritise it based on our low to high impact scale. The highest impact problem will be resolved for you within an hour…..yes, you read what correctly!

Our service level agreement (that you will be sent a copy of) outlines what our response and resolution times are to any of your problems.

We’ve thought of that too! If your computer breaks down then our cloud based backup system will have you covered. We take daily backups of your system and can get you up and running again within a couple of hours of a problem occurring.

Our backup solution is fully automated; it will automatically take a copy of your data everyday and leave you with a copy and send a copy to us as well for safekeeping. We actively monitor your backups to ensure that the system is working properly.

We can connect to as many locations as you want; our software can be set up to communicate with all your shops and allow you to manage and report on the sales from each location individually or in total*.

*this may require additional input from your internet provider (ISP). 

We are compatible with all the main accounting systems: Xero, Quickbooks, Sage Line 50, Sage Business Cloud, FreeAgent, Kashflow, Big Red Book, Big Red Cloud. We are always open to adding new integration on; if you are using an accounting package that is not on the list please let us know and we’ll endeavour to get it connected for you.

Velocity can connect to your website to enable your product prices to be updated and customer orders to be automatically downloaded. We currently support Woocommerce (WordPress Websites) and Shopify.

We partner with a local web development company that are experts in building websites and systems for businesses just like yours.

Yes…..you really can control all the pricing for your business from one central location. With one click of the mouse you can update the prices in your shop (or shops if you have more than one), wholesale pricing for your account customers and all the prices on your website.

We love to hear what you think of the software and how we can improve it. If you submit your request we will take a look and create a quotation for you to make the modifications.